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FAQ

Q: DOES JEWELRYFAVOR SHIP TO MY COUNTRY?

A: Dear customer, our products are delivered via EUB and DHL, so that they can be delivered to all over the world.

Q:WHAT MATERIALS DO YOU USE TO CRAFT YOUR JEWELRY?

A:Our jewelry is made from a range of the following: 925 Sterling Silver, 14k Solid Rose Gold and Stainless Steel

Q: HOW LONG DOES IT TAKE TO RECEIVE THE PRODUCTS IF I PLACED AN ORDER ON JEWELRYFAVOR?

A: 7-25 working days or within 30 working days in general And we provide 2 shipping method for choose. 1. Via DHL (+ $ 20), it would take 3-5 working days to deliver in general. 2. Via Standard shipping(+$ 7), it would take 1-3 weeks to deliver in general.

Q:CAN I RETURN MY JEWELRY?

A: Yes! We want you to be head over heels for your new jewelry. If you’re not 100% satisfied, we want to make things right.

Q:HOW DO I RETURN MY JEWELRY?

A:It’s easy! Within 30 days of receiving your product, send us an email saying you’d like a refund. Then, we’ll send you step-by-step instructions for returning your jewelry.

Q:CAN I CHANGE OR CANCEL MY ORDER AFTER PLACING IT?

A: Once your order is submitted, we begin processing it immediately so we can get it to you fast! During this time we cannot add or remove items, or otherwise modify or cancel your order.

Q:HOW CAN I GET IN TOUCH WITH JEWELRYFAVOR?

If you have a question about shopping and orders placed on our website, you may reach jewelryfavor.com customer support by email at service@jewelryfavor.com. Customer Support representatives are available to answer your questions daily from 7am-10pm CST.